The Charles IT Blog

Get the latest insights, information, and news to help you keep up with all that is happening in the fast-moving world of IT!

Why Mid-Sized Companies Outgrow Call-Center IT — and What to Look for Next

Why Mid-Sized Companies Outgrow Call-Center IT — and What to Look for Next

January, 2026 | Jay Santos

Introduction For many growing businesses, outsourced IT starts out simple. A help desk number. A ticketing system. Someone to call when something breaks. And for a while, that’s enough.

Most tech consulting starts with “Press 1”

We just like to start with “Hello.”