If you're in a business of any sort, you've probably heard of the term VoIP. Also known as Voice over Internet Protocol, it's essentially a telephone service that runs on the internet. Of course, it has different variations and comes with a mix of old and new technology, but at its core, VoIP provides numerous advantages for businesses. Still, many are confused with how it works.
So why should you switch to VoIP?
Put simply, VoIP functions by transmitting data in pretty much the same way email or Office 365 does. It converts voice communication into data and sends it over a network. Because of this capability, VoIP makes it unnecessary to have a traditional phone line since you can make calls using your internet connection. No more expensive long-distance phone calls! That's the short explanation. However, there's a lot more that goes into a VoIP system that makes it an ideal solution for business use.
First off, you get to save a lot of money since VoIP uses the internet as a backbone. You don’t need to spend exorbitant amounts on special equipment or IT staff to keep it up and running. This alone can be a significant cost savings for many small businesses.
Second, another major advantage of VoIP telephony is that it avoids tolls charged by ordinary telephone service. In essence, all your business phone services such as mobility, video conferencing service, and calling charges including local and long distance, and toll fee can be consolidated with one VoIP provider.
What are the benefits of using a hosted 3CX system?
When it comes to choosing the right solution, a fully hosted and managed VoIP like 3CX Phone System is ideal for businesses that don't want to deal with IT management. It is a software-based telephone system installed onto a Windows PC or server that allows for overall improved call control, conferencing, and other unified communications. Some IT providers argue that it's better to have robust on-site VoIP hardware for the best experience, but is that really necessary?
Here's how your business can benefit from a software-based 3CX system.
#1. Easy to install and manage
3CX automatically runs the necessary configurations for you and because it's essentially a Windows application, anybody who's familiar with Windows will be able to use it with ease. You also don't have to deal with legacy equipment, such as handsets, which can and will fail at some point. With 3CX, if a server crashes or experiences any other malfunction, you can simply recover your VoIp settings from a backup and resume business.
#2. Cut costs in IT costs
You'll get to save on hardware and administration costs by getting rid of legacy equipment, which can be very expensive and at the same time restrictive. With a VoIP phone system and advanced technology called SIP trunking, your phone bill, telco costs, and IT maintenance will dramatically be reduced. In addition, 3CX's integrated web conferencing solution also cuts call conferencing costs and eliminates the need for expensive web conferencing services.
With 3CX, you can use your existing network infrastructure without going through the hassle of rewiring. Your IT team can easily integrate other business applications with 3CX to improve productivity and customer service. Essentially, adding or removing phone lines becomes as simple as adding or removing a company email account.
#4. Easy-to-use features
Because you're communicating via the internet, you get features like video/web conferencing, mobile device clients, and click-to-call functionality, which help increase productivity without costing you anything extra. Also, employees get to enjoy collaborating using their own mobile devices.
#5. Increased mobility
Every system in the cloud increases employee mobility and flexibility. 3CX includes iOS and Android applications that allow users to make and receive calls to their office numbers on their mobile phones. Beyond that, these mobile apps also come with features like visual voicemail and call recording.
Small- and medium-sized businesses like yours need the same modern and reliable telephone systems as larger companies do, minus of course, the high costs. With VoIP installation and support from Charles IT, you can take your business to the next level. Give us a call today to learn more.