C-suite executives are always looking for new and innovative ways to boost revenue, and more often than not, new ideas are rooted in new technologies. And yet, studies have shown that most businesses fail to implement and adopt the right IT solutions. Often, this unfortunate fact comes down to failing to properly factor in corporate goals and prioritize core business processes when selecting the best solutions.
While there’s rarely such a thing as one-size-fits-all in the complex world of business technology, there are a few solutions that virtually any company can profit from. One of them is Voice over internet Protocol (VoIP), which provides a similar level of functionality as high-end phone systems used by big businesses.
What makes VoIP systems so revolutionary is that they are well within the budgetary scope of any business with 35 or more employees.
Maximize communications scalability
If your business is growing, it won’t be long before your humble landlines struggle to keep up. Even if you’re already using an in-house VoIP setup, you’ll end up facing expensive upgrades once you start taking a higher number of calls. However, shifting to a hosted VoIP infrastructure, will not eat up in-house IT resources. Enrolling a new user is simply a matter of creating a new account and adding a modest and predictable subscription fee to your monthly expenses.
Enable workforce mobility
Nine-to-five workdays spent stuck in front of the office desk belong to a bygone era. More and more workers do their jobs from home or on the move and even if you’ve yet to embrace the age of workforce mobility, VoIP improves efficiency by automatically rerouting calls so that callers get to speak to the right person as quickly as possible. All that’s needed to receive or make a call is any internet-connected device with a microphone and speaker.
Improve customer experiences
We live in an era of instant gratification where patience is thin and customers expect prompt responses. If you fail to deliver, your reputation may suffer as a result. VoIP solutions include a virtual secretary to give callers a dial-by-number directory that routes them to the right person, whether they’re using a deskphone, a smartphone, or even a home phone. That means better customer service and greatly improved workflow efficiency.
Enhance training and onboarding
Traditionally, onboarding new employees with business communications involved dozens of setup steps and training processes. That’s not the case with VoIP telephony, which provides integrated coaching calls. Instead of just recording calls for referring back to later, supervisors can listen in on conversations and ‘whisper’ to their subordinates without clients hearing that side of the conversation. Another feature found in most enterprise VoIP solutions is ‘barge’, which allows supervisors to take over calls whenever necessary from any device no matter where they are.
Reduce operational costs
The most oft-cited benefit of migrating to a hosted VoIP infrastructure is that it costs significantly less than traditional phone systems. Your VoIP bill is based on the maximum number of simultaneous calls you need to make at any given point. For example, less than 16 simultaneous calls is less than $900 per month.
Furthermore, the scalability and flexibility of a cloud-hosted solution means that upfront costs are minimal, and budget constraints will no longer get in the way of business growth. That’s a whole lot of cost-saving advantages for a single, predictable monthly subscription fee.
With rapid business growth comes an ever-greater need for modern communications solutions. That’s why Charles IT is here to help small- to medium-sized businesses with cutting-edge technology that you can depend on. Call us today to learn more.