The Charles IT Blog

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Why Mid-Sized Companies Outgrow Call-Center IT — and What to Look for Next

Why Mid-Sized Companies Outgrow Call-Center IT — and What to Look for Next

January, 2026 | Jay Santos

Introduction For many growing businesses, outsourced IT starts out simple. A help desk number. A ticketing system. Someone to call when something breaks. And for a while, that’s enough.

Support Does Not Mean You’re Secure

Support Does Not Mean You’re Secure

August, 2025 | Charles IT

If your IT provider keeps the lights on, answers tickets, and patches systems, it can feel like everything is under control. But support alone does not make you secure. In compliance-driven [...]

The Benefits of IT Support for Small Businesses in Connecticut

The Benefits of IT Support for Small Businesses in Connecticut

July, 2024 | Charles IT

Demystifying IT Support Services: Everything You Need to Know

Demystifying IT Support Services: Everything You Need to Know

April, 2024 | Charles IT

In the digital age, IT support services play a critical role in the success and security of businesses across industries. From troubleshooting technical issues to implementing cybersecurity measures, [...]

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