On October 8, 2020, Connecticut entered Phase 3 of its reopening plan. While most people in the state are still encouraged to work from home, many small- and medium-sized businesses (SMBs) are slowly returning to the office. For SMB owners, one of the challenges of returning to the workplace is how to get their IT systems up and running again. With many SMBs suffering massive financial losses due to the pandemic, hiring an in-house IT team is not the best course of action. As they reopen, Connecticut businesses face other technology management challenges that concern the following:
- Diverse Technologies
If your business relies on multiple software platforms and applications, managing their licenses and integration will be difficult without an IT expert's knowledge.
Cybercriminals are taking advantage of the pandemic to develop new methods of attacking business networks. SMBs that are reopening face a significant risk of incursion because most of them lack the ability to address such security threats.
- Multiple Locations
If your business has multiple locations, providing a dedicated IT staff for each is challenging and costly. Not only will you need to screen potential applicants, but you will also have to invest in IT training resources.
To maximize IT budgets, SMBs should look into working with an IT managed services provider (MSP) such as Charles IT.
What Is an IT Managed Services Provider?
An MSP is a company responsible for monitoring and supporting all functions related to your organization's IT systems. Charles IT, in particular, provides various service options to help SMBs looking for managed IT services in the Connecticut area overcome their IT challenges, including:
- Security Awareness
Cyberthreats continue to evolve — from black hat hacking to social engineering to insider threats. Detecting these threats early is vital in keeping your business safe. We provide security awareness training to help your employees identify potential threats and stay one step ahead of them.
- Endpoint Encryption
Hackers can use every device and hardware connected to your infrastructure as an entry point for a cyberattack. Our endpoint encryption service encrypts sensitive data copied and stored on removable media devices such as USB and external hard drives, smartphones, and tablets. This is to ensure no one can access your data without the correct decryption key.
- Backup and Disaster Recovery
System failures, natural disasters, and cyberattacks can bring your business to a grinding halt. In fact, just an hour of downtime can cost you over $100,000 of lost revenue. For most SMBs, this is enough to shut down their operations. Our backup and disaster recovery solutions will ensure that your business can quickly recover after a disaster and mitigate the devastating effects of prolonged downtime.
- Cloud Hosting
Charles IT’s cloud hosting service provides virtualized computing resources over the internet that are designed to help your business grow while saving you money. We also host servers, software, hardware, and other infrastructure components as well as perform system backups, maintenance, and planning.
Benefits of Including an MSP in Your IT Budget
Working with an MSP provides your business with various financial and logistical benefits, which include:
- Affordable Monthly Fees
We offer affordable fees depending on the support plan you choose, allowing you to manage your IT budget better. Regardless of the issues that you encounter from month to month, your expenses will remain the same.
- Lower Operating Costs
Hiring and maintaining an in-house IT team is expensive. You have to provide your staff with the training and tools they need to monitor and maintain your infrastructure. Over time, the total cost of an in-house IT staff will continue to rise and take a big chunk out of your revenue. Working with an MSP like Charles IT reduces the expenses associated with hiring internal IT staff.
- Increased Uptime
By creating backup systems and proactively monitoring your systems 24/7/365, we will reduce the risk of downtime resulting from cyberattacks, human error, natural disasters, and utility outages.
Partnering with Charles IT will help SMBs reopening in the Connecticut area keep their IT budgets in check. Our team of professionals will act as their IT department and answer all their technical needs — from fixing printer problems to reconfiguring entire networks, so SMBs can focus on their critical tasks. Ready to get started? Give us a call today.