No one ever likes to hear sighs of exasperation from the technical support agent at the other end of the line. Customers call for support precisely because they lack knowledge and need help, not sass.
You can keep technology expenses low without outside contractors or additional full-time staff. In fact, our team primarily sells managed IT services to organizations with more than 30 employees [...]
Small- to medium-sized businesses (SMBs) often understand the critical importance of compliance but lack the proper resources to manage it as effectively as larger organizations. We’ve seen SMBs all [...]
Charles IT was recently named a finalist in the Best Places to Work in Connecticut. This fifteenth annual program was created by the Hartford Business Journal and Best Companies Group.
Technology and IT leaders are becoming cornerstones of their companies’ business strategies. As the technology industry is cresting a wave of hype — intelligent robots, digital transformation, [...]
Technology is evolving at a breakneck pace and every year comes a tidal wave of new and exciting IT innovations. Some of them have failed miserably, while others have become new standards in the [...]
As 2019 draws to an end, organizations are looking ahead to the new year. How will advancements in technology affect your small business in 2020? From building trust to enhancing customer experience, [...]
The year 2020 will see a transition to a new decade. Businesses are facing various IT trends such as the adoption of artificial intelligence (AI), digital transformation, new cybersecurity [...]
Digital transformation initiatives have been shaping the business landscape for the past two decades. The Internet of Things (IoT), blockchain, big data, artificial intelligence (AI), machine [...]
Desktop-as-a-Service (DaaS) has become a model strategy for desktop management in businesses. For those who don't know, DaaS is subscription-based service wherein a cloud service provider manages the [...]
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