A Managed Services Provider’s (MSP) ability to ensure customer satisfaction is what really grows their business. MSPs and other companies who successfully manage and execute excellent customer [...]
Everyone is feeling the strain of the rapidly changing face of COVID-19. Stress and tensions are naturally high; for many organizations, this could be the first time they have asked employees to work [...]
Working remotely can be invigorating but there’s a reason why we don’t do it permanently.
If you want your business to remain competitive, it’s important to differentiate your company from all the others. You can do this in two ways. The first is through a positive client-obsessed company [...]
To get a competitive edge, many organizations are changing the way they do business. Some embrace more advanced technologies, while others implement a customer-centric or a customer-obsessed model, [...]
Computers and smartphones are just a couple of the IT systems that have become the backbone of business operations.
A great company culture makes people eager to come to work, grow within the company, foster relationships within the organization, and achieve work-life balance.
The business landscape is facing a growing contingent workforce, bigger skills gaps, market pressure, and technological disruption. And while this trend is most certainly driving consistent business [...]
No one ever likes to hear sighs of exasperation from the technical support agent at the other end of the line. Customers call for support precisely because they lack knowledge and need help, not sass.
Middletown CT 06457