Types of Cloud Services for SMBs: IaaS, PaaS, and SaaS

Types of Cloud Services for SMBs: IaaS, PaaS, and SaaS

The ongoing COVID-19 pandemic demonstrates how cloud services have become essential to small- to medium-sized businesses (SMBs) in Connecticut. Cloud computing plays an important role in everything from communication tools to productivity apps, as well as other software utilized by today’s organizations.

Rockstar Customer Service: What Keeps Them Coming Back

Rockstar Customer Service: What Keeps Them Coming Back

The customer is the bloodline of any big or small company. Why is it then that many organizations today still fail to recognize this, and spend their resources focusing on other items such as marketing? While marketing is essential to get people in the door, if they are treated poorly, or not at all, they won’t return.

Secrets to great customer service from your MSP

Secrets to great customer service from your MSP

A Managed Services Provider’s (MSP) ability to ensure customer satisfaction is what really grows their business. MSPs and other companies who successfully manage and execute excellent customer experience strategies, reap enormous benefits: reduced churn, increased revenue, stronger relationships, loyalty, and greater employee satisfaction.

Breaking the stereotype: Benefits of working for an MSP

Breaking the stereotype: Benefits of working for an MSP

The business landscape is facing a growing contingent workforce, bigger skills gaps, market pressure, and technological disruption. And while this trend is most certainly driving consistent business growth, it’s becoming more challenging for businesses to keep up.

Charles IT vs 'The Other Guys'

Charles IT vs 'The Other Guys'

No one ever likes to hear sighs of exasperation from the technical support agent at the other end of the line. Customers call for support precisely because they lack knowledge and need help, not sass.

4 Practical tips for lowering small-business IT costs

4 Practical tips for lowering small-business IT costs

You can keep technology expenses low without outside contractors or additional full-time staff. In fact, our team primarily sells managed IT services to organizations with more than 30 employees because that’s the point where outsourcing tech support becomes unavoidable.

Signs you should be in the market for a new MSP

Signs you should be in the market for a new MSP

With a new decade in the books, technology and IT leaders are becoming cornerstones of their companies’ business strategies. As the technology industry is cresting a wave of hype — intelligent robots, digital transformation — tools and software once perceived as things of the future have crystallized into disciplines and processes many organizations now use.

2020 Top IT Challenges Forecast

2020 Top IT Challenges Forecast

The year 2020 will see a transition to a new decade. Businesses are facing various IT trends such as the adoption of artificial intelligence (AI), digital transformation, new cybersecurity techniques, and 5G networks.

Hartford businesses need layers of cybersecurity solutions to stay safe

Hartford businesses need layers of cybersecurity solutions to stay safe

The media is always quick to highlight devastating data breaches when they hit big companies, but smaller organizations aren’t spared and are often considered the best targets. Sadly, small businesses often don’t have adequate security controls in place to protect themselves, leaving them more vulnerable than consumers.

BYOD and compliance: What you need to know

BYOD and compliance: What you need to know

The bring your own device (BYOD) phenomenon continues to rise in the workplace. As discussed in our previous articles, there are a number of benefits and risks that BYOD brings. For it to be successful, you should be able to handle the challenges that come with it and balance employee freedom and data security.