The ongoing COVID-19 pandemic demonstrates how cloud services have become essential to small- to medium-sized businesses (SMBs) in Connecticut. Cloud computing plays an important role in everything from communication tools to productivity apps, as well as other software utilized by today’s organizations.
The customer is the bloodline of any big or small company. Why is it then that many organizations today still fail to recognize this, and spend their resources focusing on other items such as marketing? While marketing is essential to get people in the door, if they are treated poorly, or not at all, they won’t return.
A Managed Services Provider’s (MSP) ability to ensure customer satisfaction is what really grows their business. MSPs and other companies who successfully manage and execute excellent customer experience strategies, reap enormous benefits: reduced churn, increased revenue, stronger relationships, loyalty, and greater employee satisfaction.
The business landscape is facing a growing contingent workforce, bigger skills gaps, market pressure, and technological disruption. And while this trend is most certainly driving consistent business growth, it’s becoming more challenging for businesses to keep up.
No one ever likes to hear sighs of exasperation from the technical support agent at the other end of the line. Customers call for support precisely because they lack knowledge and need help, not sass.
You can keep technology expenses low without outside contractors or additional full-time staff. In fact, our team primarily sells managed IT services to organizations with more than 30 employees because that’s the point where outsourcing tech support becomes unavoidable.
With a new decade in the books, technology and IT leaders are becoming cornerstones of their companies’ business strategies. As the technology industry is cresting a wave of hype — intelligent robots, digital transformation — tools and software once perceived as things of the future have crystallized into disciplines and processes many organizations now use.
The year 2020 will see a transition to a new decade. Businesses are facing various IT trends such as the adoption of artificial intelligence (AI), digital transformation, new cybersecurity techniques, and 5G networks.
The media is always quick to highlight devastating data breaches when they hit big companies, but smaller organizations aren’t spared and are often considered the best targets. Sadly, small businesses often don’t have adequate security controls in place to protect themselves, leaving them more vulnerable than consumers.
The bring your own device (BYOD) phenomenon continues to rise in the workplace. As discussed in our previous articles, there are a number of benefits and risks that BYOD brings. For it to be successful, you should be able to handle the challenges that come with it and balance employee freedom and data security.